Privacy Policy

Last updated: April 2026

1. What We Collect

Account information: Name, email address, company name, trade, and team size when you sign up.

Business data: KPIs, revenue figures, technician performance data, and other operational metrics you import via CSV or connect via integrations (Jobber, ServiceTitan, QuickBooks, etc.).

Usage data: Pages visited, features used, session duration, and device/browser information collected automatically.

2. How We Use Your Data

We use your data to:

  • Deliver the Service — calculate health scores, generate AI diagnoses, and produce your weekly briefing
  • Improve the product — identify bugs, improve features, and understand usage patterns
  • Communicate with you — send transactional emails, product updates, and support responses
  • Process billing — share minimal required information with our payment processor (Stripe)

We never sell your data. We do not use your business data to train models shared across customers or to benchmark your business against others without your consent.

3. Data Storage and Security

Data is stored on encrypted servers hosted in the United States. We use industry-standard encryption in transit (TLS) and at rest. Access to customer data is restricted to authorized personnel only. We do not store payment card details — all billing is handled by Stripe.

4. Third-Party Integrations

When you connect third-party tools (Jobber, ServiceTitan, QuickBooks, etc.), we access only the data scopes required to power your dashboards. We do not store OAuth tokens unencrypted and do not share your connected data with other customers.

5. Your Rights

You may at any time:

  • Export all your data from the Data Center
  • Delete your account and all associated data
  • Disconnect any integration and have that data removed
  • Request a copy of all data we hold about you

To exercise any of these rights, contact us via the contact page.

6. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (first-party only) to understand product usage. We do not use advertising or third-party tracking cookies.

7. Changes to This Policy

We will notify you by email at least 14 days before any material changes to this Privacy Policy.

8. Contact

Privacy questions? Reach us at servicegauge.io/contact-us.